AI Services Market › Use cases › Money, Bills & Benefits
Money, Bills & BenefitsDone with custom-built or unnamed agent 2026-11-03
Negotiate a lower Comcast internet bill via live chat
DoNotPay's AI chatbot negotiated with Comcast live chat and got a discount saving one engineer $120 a year.
- What They Did
- DoNotPay's ChatGPT-based bot, run by CEO Joshua Browder's team, talked to Comcast's live chat on behalf of one of their engineers. It did the negotiating itself and stayed polite instead of confrontational. The source gives no detail on setup or on human involvement.
- How It Went
- The bot got a discount that saves the engineer $120 a year. It struggled with the customer's email address, which the company says it is working on.
- Worth Knowing
- The article says DoNotPay costs about $3 a month, but some people call the company a scam, so research it first.
Try it yourself with custom-built or unnamed agent
Open my [provider, e.g. Comcast] account in this browser and start the support live chat. Ask for a lower monthly rate on my current internet plan, mentioning that I'm considering [competitor or cancelling], and decline any upgrades. Before accepting any new plan or confirming any change, pause and show me the new price, contract length, and fees, and stop once I've decided.
Do this with a skill.
These AI Services Market playbooks do this exact job.