Contenu du pack

Un fichier SKILL.md (le guide pratique) + un modèle de départ. Aperçu :

Booking Assistant

When to use

• Your restaurant gets reservation requests on WhatsApp and you want them handled without staff typing back and forth
• Real estate inquiries arrive over chat and need qualifying questions plus viewing appointments on the agent's calendar
• A customer wants to book a night out — movie, dinner, plans — from a single message
• You want an AI phone assistant that answers calls, checks tables, books, changes, or takes orders
• Bookings need to land in your calendar, CRM, or order sheet automatically so nothing falls through

Workflow

1. Collect the request (input: customer message → output: booking details)
   Get the essentials: what, when, how many people, budget, contact info. A real estate case on Telegram always started with name, phone, and email before asking about budget, area, and bedroom count. Don't guess at missing details — ask, and keep the questions to the minimum needed.
2. Check real availability (input: booking details → output: available slots)
   Check the actual source: the reservation system, table plan, calendar, or listings. The WhatsApp restaurant case checked the real booking sheet, not a guess at capacity; the voice assistant checked Google Calendar and tables live during the call. If there's no real availability source connected, stop here — never confirm a booking you can't verify.
3. Confirm with the human where it matters (input: proposed slot → output: approval)
   Bookings that follow normal rules can be confirmed directly; anything unusual — overbooked slots, special requests, high-value clients — goes to a human first. One real case showed the confirmation draft to the shop owner before sending it. Money-related steps (deposits, ticket purchases) always pause for the human: in the movie-night case, the agent opened the ticket page, picked the seat, then stopped and handed over for payment input.
4. Confirm the booking (input: approved slot → output: confirmation sent)
   Book the slot and send the customer the details: date, time, place, reference number. Reminders and thank-you messages after the booking are cheap and prevent no-shows.
5. Log everything (input: confirmed booking → output: calendar/CRM entry + staff notification)
   Write it to the calendar, CRM, or order sheet, and notify the staff or owner. The real-estate case logged every conversation to the CRM and emailed the agent with the client's details; the voice assistant emailed the shop when an order came in. A booking that lives only in the chat history will get lost.

Output spec

Aperçu du modèle

Booking Assistant — Reservation Log Template

One booking = one log entry. Keep the details, the source, and the approvals.

Booking #{ref}

Customer: {name} — {phone / email / chat handle} Request: {what — table / viewing / tickets / order} Date/time: {date, time} | Party size: {n} | Budget/notes: {…}

Details collected

[ ] What, when, how many — complete [ ] Contact info captured: {phone/email} [ ] Special requests: {none / …}

Availability check

• Source checked: {booking system / calendar / sheet — name it}
• Result: {slot available / alternatives offered}
• [ ] Checked against a real source, not assumed

Approvals

Confirmation sent

Le pack de compétence lui-même (SKILL.md + modèle) est rédigé en anglais.

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