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Sales, Marketing & SupportDone with custom-built or unnamed agent Jan 1, 2025
Reply to client tickets and email daily ticket summaries
An AI agent replies to new emails and tickets when a response was already sent, and emails each team member a summary of the previous day's client tickets. · Jan 1, 2025
- What They Did
- One commenter said they use SyncriTix to turn previously closed, resolved tickets into KB articles, then let its AI agent reply to new emails or tickets when a response has already been sent for that issue. Another said they pair Hatz.ai with Rewst to email each Proactive team member a daily summary of the previous day’s client tickets, with issue summaries, the tech’s resolution from the narrative, and recurring or emerging problems flagged.
- How It Went
- The SyncriTix user said the AI replies work about 90% of the time, though some responses are completely bizarre. The Hatz.ai and Rewst setup was described as imperfect but time-saving, replacing a once-a-week manual ticket review with near-real-time TLDR updates.
- Worth Knowing
- A key catch is that the summaries depend on the tech’s ticket narrative, and the auto-reply setup can still produce odd responses.
Try it yourself with custom-built or unnamed agent
Set up an agent for my help desk [tool name]. When a new email or ticket arrives and a reply was already sent, draft a follow-up response and save it for my review rather than sending it. Every morning, email each team member a summary of yesterday's tickets for their clients, then stop.