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Sales, Marketing & SupportDone with custom-built or unnamed agent Sep 21, 2026
Draft support answers from docs and hand off to reps
A commenter's agents on a cloud computer read docs, draft answers, and hand customers to a rep with the full conversation, with outbound messages awaiting approval. · Sep 21, 2026
- What They Did
- One commenter said their Skydive agents run on a cloud computer and work through Slack and email rather than on live phone calls. They read company docs, draft customer answers, and when a case needs a person they hand it to a rep with the full conversation attached; any outbound customer message waits for human approval, and the commenter stressed checking that every answer cites a source and declines when the docs do not cover it.
- How It Went
- The thread gives no team metrics or rollout numbers; the commenter said everything is still early. They also said it is not a replacement for live call assist tools and does not integrate with Salesforce.
- Worth Knowing
- They offered a small pilot detail: a REDDITAMA code for $25 in credit, and said the main thing to test is how the system fails when docs are stale or missing.
Try it yourself with custom-built or unnamed agent
Create an assistant that reads our docs at [link or folder] and drafts answers to incoming customer questions from [channel]. When a question needs a person, hand it to [rep name] with the full conversation attached. Never send a message to a customer until I approve the draft.